Refund policy

Returns on habitats and supplies

Unused habitats and supplies may be returned within 14 days of delivery. The buyer pays return postage. Contact MyrmexAnts before returning an item.

Live cultures, insects, and custom-made items

Live cultures, live insects, and custom-made items are not eligible for routine returns.

Damaged items and dead-on-arrival cultures

Report damaged items or dead-on-arrival cultures within 24 hours of delivery, with photos, to request a replacement or refund.

For a refund involving live cultures or live insects, an unboxing video is required. Please film the unboxing when your order arrives.

Include your order number and a description of the issue. Contact MyrmexAnts to start a return or report a problem.